---
title: "Change or cancel your plan"
description: "You can upgrade, downgrade, switch billing frequency, or cancel your subscription at any time."
keywords: ["change Snag plan", "cancel subscription", "upgrade plan", "downgrade plan"]
---

> **For AI agents:** the complete documentation index is at [llms.txt](https://docs.snagsolutions.io/llms.txt). Append `.md` to any page URL for its markdown version.

## Upgrading your plan

First-time upgrade (from Free to paid plan)

- The upgrade takes effect immediately.
- The initial billing term applies (first 3 months charged upfront).
- Future renewals follow the selected billing schedule (monthly or annual).
- During the upgrade process, you will be asked to confirm your billing email address. This email is used for sending invoices and payment receipts.

---

## Upgrading between paid plans

When switching from one paid plan to another paid plan, upgrades cannot be completed self-serve. You will need to contact us at [partners@snagsolutions.io](mailto:partners@snagsolutions.io), and we’ll process your upgrade within 1–2 business days. This requirement applies to all plan-to-plan upgrades after your initial paid subscription.

---

## Downgrading Your Plan

When downgrading:

- Your current plan remains active until the end of the current billing cycle.
- The downgrade takes effect on your renewal date.
- You will see a list of features that will be removed or limited on the new plan.
- Your new monthly record limit will also be shown.

A banner will appear on the Manage Plan page with the exact date your new plan will begin. You can cancel the downgrade at any time before that date.

---

## Switching Between Monthly and Annual Billing

You can switch your plan’s billing frequency from the plan selection screen.

### Switching to Annual Billing

- No charge occurs immediately.
- The switch takes effect at the start of your next billing cycle.

### Switching to Monthly Billing

- The change takes effect on the next renewal date.
- There is no prorated refund for partially used annual terms.

---

## Canceling Your Plan

You can cancel your plan from the Manage Plan tab.

- Your current plan remains active until the end of the billing cycle.
- No new subscription charges will be created.
- Usage charges generated before the cancellation date will still be billed.

After cancellation, your project automatically moves to the Free plan at the next renewal date.