How does Snag count usage?
How does Snag count usage?
Usage is based on records, which are created when Snag processes a state-changing action (transactions, multipliers granted, badges granted, mints).
What happens if I reach or exceed my included records?
What happens if I reach or exceed my included records?
Free plan: additional records are not processed.Basic, Plus, Pro, Enterprise: extra records are billed at your plan’s per-record rate during the same billing cycle.
Will I be notified before I hit my limit?
Will I be notified before I hit my limit?
Yes. Snag sends email alerts when you reach 50%, 90% and 100% of your included monthly records.
Can I set a limit on usage billing?
Can I set a limit on usage billing?
No, usage beyond your included records is automatically billed during the same billing cycle. You can track your usage at any time in your Snag Admin under Manage Plan or in your Looker dashboard.
Where can I see my usage?
Where can I see my usage?
You can monitor usage in:
- Snag Admin under Manage Plan tab (real-time totals)
- Looker dashboard (breakdown by record type)
When does my usage reset?
When does my usage reset?
Usage resets at the start of each billing cycle.
Can I cancel my plan?
Can I cancel my plan?
Yes. You can cancel at any time. Your plan remains active until the end of the billing cycle, then moves to the Free plan.
What payment methods do you accept?
What payment methods do you accept?
Stripe supports:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
How do I download my past invoices?
How do I download my past invoices?
Go to Manage Plan → View Invoices to open the Stripe billing portal, where you can download all past invoices and receipts.
Is the Claim Page included in my plan?
Is the Claim Page included in my plan?
No. The Claim Page add-on is billed separately.Contact [email protected] to enable or manage this add-on.
What happens if my payment fails?
What happens if my payment fails?
Stripe will retry the payment and notify you by email. You can update your payment method at any time through the Stripe portal.
Can I pay with crypto?
Can I pay with crypto?
Not yet. Crypto payments are not available today, but we’re actively working on adding support in the future.