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How it works

Blocked users will not be able to earn points from any rule, regardless of the trigger or reward conditions. You can manage blocked addresses by uploading a CSV file directly in the dashboard.

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Where to find it

Loyalty builder page settings
  1. Go to Loyalty Program in the sidebar.
  2. On the right-hand settings panel, scroll down and click Blocked users (see highlighted area in the screenshot above).

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How to block wallets

Block users modal
Once inside the blocked users modal, follow these steps:
1

Download the CSV template

This will provide the structure needed to add wallet addresses. You can also download the current blocklist to review or edit previously submitted files.
2

Fill in the wallet addresses you'd like to block

3

Upload the filled template back into the modal

4

Click "Add Block List" to finalize