Blocking Users
The blocked users feature allows you to exclude specific wallet addresses from earning rewards through any loyalty rules. This is useful for blocking known bots, suspicious accounts or specific users.
How it works
Blocked users will not be able to earn points from any rule, regardless of the trigger or reward conditions. You can manage blocked addresses by uploading a CSV file directly in the dashboard.
Where to find it
- Go to Loyalty Program in the sidebar.
- On the right-hand settings panel, scroll down and click Blocked users (see highlighted area in the screenshot above).
How to block wallets
Once inside the blocked users modal, follow these steps:
Download the CSV template
This will provide the structure needed to add wallet addresses. You can also download the current blocklist to review or edit previously submitted files.
Fill in the wallet addresses you'd like to block
Upload the filled template back into the modal
Click "Add Block List" to finalize
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