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Upgrading your plan

First-time upgrade (from Free to paid plan)
  • The upgrade takes effect immediately.
  • The initial billing term applies (first 3 months charged upfront).
  • Future renewals follow the selected billing schedule (monthly or annual).
  • During the upgrade process, you will be asked to confirm your billing email address. This email is used for sending invoices and payment receipts.

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Upgrading between paid plans

When switching from one paid plan to another paid plan, upgrades cannot be completed self-serve. You will need to contact us at [email protected], and we’ll process your upgrade within 1–2 business days. This requirement applies to all plan-to-plan upgrades after your initial paid subscription.

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Downgrading Your Plan

When downgrading:
  • Your current plan remains active until the end of the current billing cycle.
  • The downgrade takes effect on your renewal date.
  • You will see a list of features that will be removed or limited on the new plan.
  • Your new monthly record limit will also be shown.
A banner will appear on the Manage Plan page with the exact date your new plan will begin. You can cancel the downgrade at any time before that date.

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Switching Between Monthly and Annual Billing

You can switch your plan’s billing frequency from the plan selection screen.

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Switching to Annual Billing

  • No charge occurs immediately.
  • The switch takes effect at the start of your next billing cycle.

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Switching to Monthly Billing

  • The change takes effect on the next renewal date.
  • There is no prorated refund for partially used annual terms.

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Canceling Your Plan

You can cancel your plan from the Manage Plan tab.
  • Your current plan remains active until the end of the billing cycle.
  • No new subscription charges will be created.
  • Usage charges generated before the cancellation date will still be billed.
After cancellation, your project automatically moves to the Free plan at the next renewal date.