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Overview

Reward users based on how much they have spent in your Shopify store. On claim, we match the user’s connected email to a Shopify customer and evaluate their lifetime spend against your configured ranges to award points or a multiplier.

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Prerequisites

  • Shopify must be connected in Snag with a Shopify Admin API access token.
    • Required scopes: read_customers and read_orders (needed to look up customers and read lifetime spend).
  • The user must have connected an email address in Snag (used to find the Shopify customer).
  • You must provide your Shopify store URL in the rule configuration.
Store your Shopify Admin API access token securely and grant only the minimum required scopes.

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Rule Configuration Fields

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Reward

  • Type of Reward: Choose between “Points” or “Multiplier”.
  • Points: Users will receive the defined number of points based on their activity or achievement.
  • Multiplier: Users will receive the multiplier of the defined range based on their qualification level.
  • Required Range: Define a numerical range for eligibility (tokens, actions, followers, messages count, etc.).
  • Points to Reward: Define the number of points assigned for the specified qualification range.
  • Add New Range: Allows defining multiple qualification ranges with corresponding rewards.

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Basic Settings

  • Claim type: Manual — users click “Claim” to trigger evaluation and rewards.
  • Frequency: Immediately — the rule evaluates and awards at the time of claim.
  • Interval: Once — users can claim once (unless otherwise configured globally).
  • Reward lifetime: Permanent — awarded points remain unless explicitly removed.

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Custom Settings

  • Shopify Store URL: Your store domain (for example, your-store.myshopify.com).
  • Skip the multiplier for this rule: If enabled, only fixed point rewards are used for matching ranges.

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How it works

  1. When a user clicks “Claim”, Snag queries Shopify Admin GraphQL for the customer by the user’s connected email.
  2. We read the customer’s lifetime amountSpent and compare it to your configured spend ranges.
  3. The user is awarded the points or multiplier defined for the first matching range.
If the email doesn’t match a Shopify customer, amountSpent is treated as 0 — ensure users connect the same email they use at checkout.

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Troubleshooting

  • Shopify not connected: Ensure you’ve connected Shopify in Snag and selected the integration when creating this rule.
  • Email not connected: Users must connect an email address in their Snag profile before claiming.
  • No reward given: Confirm your ranges include 0 or the user’s actual spend, and that your store URL is correct.

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Data captured

For auditing, the reward stores the Shopify customerId and the evaluated amountSpent at claim time.
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